As part of its customer lifecycle management services portfolio, Aegis offers its clients Accounts Receivable Management services to complete its bouquet of offerings to its clients under the banner of Aegis Receivables Management (ARM). ARM offers its clients the expertise acquired over five years of operations utilizing the experience of collectors who have been certified on the applicable banking regulations in the geography in which they operate. These include certifications like GLBA, FDCPA, FCRA, DPA, OFT, OFCOM, etc. At the current time, ARM operates through the global footprint for its clients globally.

As part of its global operations, ARM services numerous clients in a number of verticals including telecommunications, banking, financial services, retail, automotive, utilities, etc.

Activity Overview

ARM specializes in the area of first party and third party recovery.

• First Party Collections: The activities covered under this segment start from the cycle of managing courtesy calls through to the process of pre-charge off negotiations. The ARM advantage offered to clients in this segment lies in the fact that it employs the best talent at all levels of the activity management process with a proper understanding of the requirements on a given programs specific to compliance, technology, training and quality. As a result of this approach, ARM has been able to management optimum recoveries to the dollar for its clients.
• Recoveries: In the recoveries segment, ARM manages the skip tracing and post-charge off recoveries activity on its clients’ primary, secondary and tertiary portfolio. ARM is FTC and FDCPA compliance along with being fully licensed to operate in all 52 US jurisdictions (50 states and 2 cities – Washington DC and City of Buffalo). ARM’s delivery operations in India which form part of its Global Delivery Network enjoys the distinction of being the first and only provider with regulatory approval to collect in every US state except Nevada.

Client Overview

ARM’s clients include some of the world’s largest corporations in varied verticals. As a testament to its relationship management longevity, ARM has clients who will testify to its ability to deliver on its promise of being a competitive differentiator. Currently, ARM has a 70-30 split between the early stage and recoveries portion of the activities being managed for its clients.

Service Differentiators

ARM utilizes proprietary scoring models involving the use of data based decision making coupled with challenger/champion strategies to maximize on operational efficiency. This process is combined with a customized system of variable compensation on the basis of results delivered enabling a competitive environment driven by a thorough focus on results delivered.

ARM also employs a formulaic approach to the use of performance and process analytics to identify and classify payment issues as part of its process to reduce the cycle time for recoveries with a focus on the delivery of volumes.